IT and Telecommunications Tenders
Tenders for IT and Telecommunications Contracts
The IT and telecommunications market is highly complex with a range of different services and product offerings. Tender opportunities arise for multiple products including IT infrastructure, website and software development, cloud and other hosting solutions, traditional and IP telephone, IT support services, managed services, communications and cyber defence. Most of the time, IT and telecommunications tenders and contracts encompass a number of different components and services bundled together into one tender package.
Securing contracts that include a diverse range of services is a great way to diversify your income stream and internal capability. Our expert tender and bid writers have helped many IT companies in New Zealand and across the Asia Pacific bid for and secure private and public (government) sector tenders and bids. We help our clients every step of the way from tender preparation, to writing, review and submission. We pride ourselves on assisting our clients to write winning IT and Telecommunications tenders.
Opportunities for IT & Telecommunications contracts
Most public and private organisations outsource their IT and telecommunications services, or alternatively, have a small internal IT department that is supported by external service providers. This helps them keep up with new technologies, innovations, and developments in the sector. More often than not, the costs of hiring, training, and upskilling internal personnel result in more value for money through outsourcing. Organisations look to save time and money by outsourcing their IT and telecommunications needs.
Generally speaking, formal procurement through releasing an RFP, RFT or RFI, is the most common and effective way for organisations to procure goods and services. It is critical for companies to undertake a thorough bid/no-bid analysis of each contract opportunity. You need to ensure your skills align with each opportunity and that you can not only meet the mandatory requirements but also meet and exceed the experience and other requirements of the contract.
Most companies are looking to make savings by procuring streamlined multi-disciplinary solutions for the IT and Telecommunications needs. It’s important to provide a solution as part of your proposal that meets their needs and demonstrates how you will deliver over the longer term.
Strategies for winning IT and Telecommunications Tenders
Ensure you comply
First of all, you need to conduct a thorough review of the specifications and other documentation. Review the KPIs, assess any insurance implications and ensure you can meet the relevant criteria. When you are reading the tender questions, it’s important to read between the lines and get a feel for what they are looking for. Assess the different services in the tender, and decide which services you propose to service. Create an internal checklist of all of the different requirements for submission and be sure to update this as the tender progresses. This will be a useful tool when submitting.
Put together a detailed mobilisation and implementation plan
A mobilisation and implementation plan that is considered, sensible and detailed is required to win almost any IT and Telecommunications industry tender. For public (government) and private sector organisations, making changes to IT and Telecommonutions providers and services is inherently risky. There is generally a significant amount of client-facing activity and risk, and any systems outages carry substantial risk and potential damages.
Your mobilisation plan will need to account for and deal with these potential risks. It’s generally a good idea to list the risks in your plan in the form of a table, and detail the measures in place that mitigate each risk. Furthermore, your implementation plan should be chronological, and provide detail on all interdependencies. Don’t just limit your implementation plan to be technically focused. Think of all the different processes involved in the implementation – from client engagement meetings to reporting and critical escalation contact and communications establishment. These all need to be fleshed out in your implementation plan.
Focus on service and quality control
In order to secure a large, long-term content the buyer will want to know that you have the capacity to deliver the services to a high-quality standard over the entirety of the contract. Your bid and proposal must demonstrate a commitment to quality control. Our expert tender writers have written hundreds of quality plans and management systems over the years. If you do not have the appropriate accreditations, it is important to demonstrate how your documents align with the relevant requirements.
Equally important, is to demonstrate on a practical level, how you will deliver a quality service or product. For example, will you:
- Train your staff consistently and upskill them across the course of the contract.
- Internally audit your service to ensure you are complying with contract requirements.
- Implement a system to effectively deal with any complaints.
- Have comprehensive disaster recovery procedures in place.
- Undertake comprehensive product and service testing prior to any launch?
Your response needs to detail the practical measures you will take to quality in order to be compelling and secure the contract.
Privacy and Data Protection
Privacy and data protection issues are covered in just about all IT and telecommunications tenders. It is inevitable that you will have to answer a question on data protection and privacy in your tender response. It is absolutely critical that your policies and requirements mirror the requirements of the government. You need to ensure that your protocols either meet or exceed those of the government and that you actively manage any privacy and data issues.
Your ultimate aim to present your company as a credible, low-risk provider of products or services. Detail what processes you have in place, as well as accreditations and insurances, to ensure provide the appropriate data protection.
Providing evidence in your bid
Throughout your bid it is important to include and provide evidence. Evidence in the form of supporting documentation, testimonials and cold hard proof of facts. For example, let’s assume that you are deploying a new server for a large company with a team of five installation personnel. Instead of simply writing that five of your personnel will be carrying out the installation you could:
- Provide CVs for each of your personnel.
- Include a personal quote from your proposed team leader, talking about their excitement to work on the project.
- Include testimonials from your previous clients on each of your personnel and how they performed on previous projects.
How we can help with your upcoming IT and Telecommunications tenders
Our team of tender and bid writers will help you write – to win. We can assist with all of your IT and Telecommunications tenders and bids including developing graphics and infographics to ensure you present a professional submission. Contact our team today to discuss your next must-win contract. We help businesses across New Zealand including in Auckland, Wellington, Christchurch, Duneden and across all the North and South Island.